Mon Consulting strives for a consistent, fair, impartial, accessible, efficient and effective process for reviewing, responding to and resolving complaints.
Mon Consulting considers complaints as an expression of dissatisfaction with our services, decisions, actions, or the actions of our people, which Mon Consulting was unable to resolve in the first instance and to which a response is expected.
Mon Consulting has the following complaint forms that may be related to:
(a) complaints resulting from the certification activities of Mon Consulting.
(b) general complaints that go beyond the scope of certification activities, such as complaints about Mon Consulting's personnel, its system, other services, procedures and policies
Mon Consulting:
- openly and objectively accept complaints, constructive criticism, and feedback from people who have dealt with Mon Consulting and are dissatisfied with our services, officials, actions, or decisions;
- treat each complainant with respect and provide them with a clear description of how the process works
- provide a clear explanation of Mon Consulting's actions and decisions.
- to handle each complaint in a consistent, fair, just, impartial, accessible, transparent and accountable complaints process;
- objectively consider all complaints received in accordance with the Mon Consulting privacy policy;
- We highly value and recognize feedback and complaints as an opportunity to develop our knowledge and improve our services;
- actively seek feedback and suggestions for improvement; and
- ensure that the complainant is satisfied with the complaint handling process
The process for handling complaints, appeals and disputes is described in detail in the documented procedures established by Mon Consulting . They are subject to review during audits and management reviews.